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Singapore: An E-Government Delight and Managing the Same for India

Papers Png

The Indian Journal of Public Administration, Vol. LII, No. 2, April-June 2006




It has been amply demonstrated by e-Government success stories such as Singapore that the effective implementation of e-government apart from improving service delivery and civil servants’ performance, also increases transparency and reduces corruption. With greater public access to government rules, procedures and performance data, transparency is enhanced. Implementation of e-government makes it possible to monitor government officers’ decisions online, brings about automation of procedures, reduces discretionary powers of public officials and eliminates intermediaries, thus lowering the scope for corruption. Inspired by a study of the e-government success story of Singapore the author draws valuable lessons for India’s in its journey towards effective e-government service delivery.


  1. Report on Reforming Investment Approval and Implementation procedures as available atCrossref
  2. Subash Bhatnagar , GovernmentFrom Vision to Implementation, A Practical Guide with Case Studies
  3. Under the prestigious Bhoomi e-governance project of the Government all 20 million land records of 6.7 million land owners in 176 taluks of Karnataka have been computerised. This system works with the software called “BHOOMI” designed fully in-house by National Informatics Center
  4. Chandigarh Administration has set up Electronic Citizen Service Centers in the city by the name ‘eSampark’ at different location, under the e-governance programme, which is part of its I.T. policy. eSampark Centers envision providing different government services under a single roof eliminating the problem for citizen to go different government offices. These are multi-services single window system providing integrated
  5. It aims at integration of departments, central and state governments, integration of services and of G2B and G2C. For more information see AE Seva is a citizen centric e-government project
  6. with 14 service centers providing 24 different services to citizens of Bangalore. From BCC, BESCOM, BSNL, BWSSB, police, RTO, passport, stamps and registration -all these services are provided under one roof. The official portal for Bangalore one is wwwThe Bangalore one project has been successfully launched on 2 April Posted: 2005
  7. The Numbers Game” by Seetja, 27.3.06 at http//: dnaindia.comCrossref
  8. Information taken from
  9. A step ahead: Extending e-governance to rural areasThe Indian Express
  10. Akshaya is a government-sponsored community campaign in socially and economically backward district of Malappuram in Kerala. The campaign proposes to have at least one member in every family in the district to be IT-literate in three month’s time. 19 “You Can’t Touch ThisTimes of India
  11. Information from
  12. From the Times of India, Hyderabad, 20.4.05 as posted at ANNEXURE B SINGAPORE GOVERNMENT WEBSITE